Customer Terms & Conditions

We've tried to keep our Customer Terms & Conditions as brief and free of jargon or legal terminologies. Kaela Elliott Handmade Gifts strives to work in partnership with all customers as many of the products available on the website are personalised.  We hope that you find the information you require in these terms and conditions.  If the information you require is not there then do not hesitate to get in touch.


The Company Details

Kaela Elliott Handmade Gifts is registered as a sole trader business.  It is owned and operated by Kaela Elliott.

The registered address, 5-7 Artillery Street, Derry, BT48 6RG.  Phone no. is 07708467209.  Email is


How To Use The Website

Navigate through the site using menu at the top of the page. Each product has descriptions and photograph to illustrate the product for sale


To add an item to your cart, click the "Buy" button which  You will be redirected to the Cart page.  To fulfil your purchase.  You input your details.  Your details provided are in accordance with our Privacy Policy.

This information is required so that we are able to send you your receipt and goods, or contact you if there are any problems with your order. Your details will never be transferred or sold to a third party. For more information on our privacy policy.


You will be transferred to a secure webpage hosted by leading payment service provider, Wix Payments, Here you can select which credit or debit card you'd like to use. We accept Mastercard, Visa, Visa Debit (Delta), Visa Electron cards. Alternatively you can choose to pay by PayPal.

Paying by credit or debit card

Having selected a card to use, you will need to enter your credit card details to complete your order. You need not have any concerns over the security of these details as all the credit cards will be encrypted on the site.


Paying by PayPal

Having selected PayPal you can either log in to your account or create one, and follow on screen instructions to confirm your payment.


Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will only occur when the items have been dispatched and a confirmation of dispatch has been sent.



We aim to fulfil all orders within 3 to 5 working days upon receipt of the order.

Orders are sent by Royal Mail (2nd Class) unless otherwise specified.

An email confirmation is processed when your order has been fulfilled.

Parcels are not deemed to be lost in the post until 10 working days has passed from the posting date.  This is the terms and conditions of posting as laid down by Royal Mail. No claim for lost post can be made until this time period has passed.


Any terms and conditions that need clarification or you can’t find the information you need, please do not hesitate to get in touch.